Last updated: 9 February 2026
"Approachble managers foster an open culture where staff feel supported and listened to, although unstructured activities hold it back."
People were kept safe and protected from the risk of infections... good infection control practices had been adopted... We observed one incident of poor infection control practices by a visiting professional. However, the registered manager addressed this concern immediately.
Staff told us they enjoyed working at the home and felt supported... Staff described the culture of the service as open. They said... they felt they were listened to.
Enough improvement had been made at this inspection and the provider was no longer in breach of regulation 18 (Staffing).
Mandatory training modules were in the process of being completed... Staff supervision sessions had been reintroduced and the majority were up to date.
The registered manager was visible around the service... Staff described the culture of the service as open. They said the management team was approachable and they felt they were listened to.
The provision of activities could have been more structured and in line with people's wishes and preferences. We made a recommendation about this.
No structured activities programme, so the role is mostly routine personal care with occasional unstructured games or singing that don't always happen.
The provision of activities could have been more structured and in line with people's wishes and preferences. We made a recommendation about this.
Only standard mandatory training that is still being completed, no specialist courses or funded qualifications.
Mandatory training modules were in the process of being completed, which was increasing staff knowledge and competence.
Staffing is adequate after previous fixes but no details on agency use or manageable workloads.
Enough improvement had been made at this inspection and the provider was no longer in breach of regulation 18 (Staffing).
AI Generated
Last inspected: December 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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