Last updated: 9 February 2026
"Staff feel valued and supported with good training, but poor leadership oversight, dirty environment and no activities hold it back."
We found significant and widespread concerns with the cleanliness of the environment such as communal areas, people’s bedrooms and the kitchen... Medicines were not always managed safely.
All staff we spoke with told us they felt valued, supported and were proud to work at the home.
There were enough staff deployed to meet people’s basic care needs and where one to one care was required, we saw this was in place.
Staff received a thorough induction when they first started in their roles, and we saw they were up to date with training.
Overall, there was a lack of oversight and scrutiny of the service by the provider and the registered manager to ensure risks were identified and mitigated.
People and their relatives provided negative feedback regarding the provision of activities within the home. Comments included, “It is a concern as family member needs to be occupied, the last 2 activity staff have left so at the moment nothing”, “There is a list with all these things on but none of them happen” and “Not impressed at all, just left to sit in a chair all day, no activities.”
Leaders lack oversight so risks like dirt and poor care build up unchecked.
Overall, there was a lack of oversight and scrutiny of the service by the provider and the registered manager to ensure risks were identified and mitigated.
Dirty environment, unclean equipment and unsafe medicine storage make the workplace risky for you and residents.
We found significant and widespread concerns with the cleanliness of the environment such as communal areas, people’s bedrooms and the kitchen. Medicines were not always managed safely.
No activities coordinator or programmes running so your days are just basic personal care tasks.
“the last 2 activity staff have left so at the moment nothing”, “There is a list with all these things on but none of them happen” and “just left to sit in a chair all day, no activities.”
AI Generated
Last inspected: November 2023
Management Quality
Well-led: Inadequate
Direct feedback from current and former employees

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