Working at Alsley Lodge

The provider had a strong proactive and positive culture of safety... Managers had implemented excellent systems to ensure risks were well managed... Using a falls analysis tool and heat maps, they had identified falls occurred more regularly in people’s bedrooms... contributed to a decline in falls over several months.

Staff wellbeing and morale was good. There was a positive, compassionate culture at the service and staff confirmed they were able to speak up. Managers ensured staff received praise, opportunities to develop and small tokens of appreciation. This contributed to staff feeling valued.

We received positive comments about the low turnover of staff and the impact this had on the continuity and quality of care. A relative said, 'Staff seem to like working here, there’s hardly any changes to staff.' Managers used established dependency tools to assess required staffing levels, based on people’s individual needs.

The registered manager and deputy manager were capable and led the home effectively. Staff confirmed managers led by example and modelled inclusive behaviours. A staff member said, 'Managers are really approachable and always have time for you. They will work the floor and are very knowledgeable.'