Last updated: 9 February 2026
"Supportive approachable management and positive staff culture, but limited activities programme and extra hours to cover staffing hold it back."
Risk assessments were detailed and up to date which meant staff had guidance on how to manage people's care safely. Medicines were ordered, stored and disposed of safely.
Staff felt respected, valued and supported and said they were fairly treated. There was a positive attitude in the staff team with the aim of trying to provide the best care possible for the people living at the service.
There were sufficient numbers of staff employed and on duty to meet people's assessed needs. People and staff told us there were enough staff on duty to meet people's needs.
Staff told us about the updated and recent training they had completed. There was a system in place to monitor training. Staff were provided with opportunities to discuss their individual work and development needs.
People and staff told us the registered manager made themselves available and assisted them daily. They went onto say how they were approachable and listened when any concerns or ideas were raised.
There was time for people to have social interaction and go out into the community.
No activities coordinator or structured programme, so the role is mostly routine personal care with occasional outings and chats.
There was time for people to have social interaction and go out into the community.
Staffing is adequate but staff have to work extra hours to cover absences and appointments.
The staff said they worked additional hours, so people had staff they knew and trusted. This was to support appointments or during staff absences.
AI Generated
Last inspected: December 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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