Last updated: 10 February 2026
"Staff feel valued in a strong supportive team with positive management feedback, but limited activities hold it back."
People were safeguarded from abuse and avoidable harm. Staff told us they felt confident to raise any concerns. Medicines were managed safely.
Staff felt listened to and valued. Staff said they worked well as a team and supported each other. Staff spoke very highly of the team.
Most people and relatives felt there were enough staff on duty. They said at times staff were rushed but understood at times they were very busy. We observed adequate staff on duty.
Staff received training to ensure they had the skills to meet people's needs. Staff attend refresher courses at regular intervals. These sessions reaffirm their knowledge and skills and include competency checks.
Staff spoke very highly of the team, particularly the manager. Staff told us things had really improved with the new manager.
Per 2022 comprehensive inspection: The provider employed an activities coordinator each day, but we observed limited activities taking place during the inspection.
The activities coordinator gets pulled onto other jobs, so there are not many activities to make the day more interesting.
Per 2022 comprehensive inspection: The activity coordinator told us their time was sometimes divided looking after the visitors booking system, and on occasions they would also be asked to provide care if the service was short staffed.
Staffing is enough most of the time but gets rushed when busy.
They said at times staff were rushed but understood at times they were very busy.
Only standard training like safeguarding and refreshers, nothing specialist or funded qualifications.
Staff received safeguarding training and demonstrated a clear understanding. Staff attend refresher courses at regular intervals.
AI Generated
Last inspected: December 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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