Last updated: 10 February 2026
"Supportive management and strong culture with effective safety, but lack of stable staffing and basic training hold it back."
2021 targeted inspection: 'We were assured that the provider was using PPE effectively and safely; accessing testing for people using the service and staff; making sure infection outbreaks can be effectively prevented or managed.'
Per 2019 comprehensive inspection: 'Care staff said there was an explicit "no tolerance approach" to any member of staff who did not treat people in the right way. They were confident the registered manager would quickly address any "whistle-blowing" concerns.'
Per 2019 comprehensive inspection: 'Records showed planned shifts were consistently being filled. When necessary extra care staff were made available.'
Per 2019 comprehensive inspection: 'New care staff received introductory training before they provided people with care. Care staff had also received refresher training to keep their knowledge and skills up to date.'
Per 2019 comprehensive inspection: A relative said, 'There's no us-and-them feeling in the service. The staff make relatives feel welcome and if there's something not quite right the manager's door is always open.'
Per 2019 comprehensive inspection: 'There was an activities coordinator who invited people to enjoy small group events including armchair exercises, games and crafts. They also engaged people on an individual basis helping them to deal with correspondence and providing nail and hand-care.'
Staff numbers are enough to meet needs and shifts get filled, but no word on stable team or light workloads for unhurried care.
Per 2019 comprehensive inspection: 'There were enough care staff to ensure people promptly received the assistance they needed.'
Only standard induction, refreshers and some supervision meetings, no specialist courses or funded qualifications.
Per 2019 comprehensive inspection: 'New care staff received introductory training before they provided people with care. Care staff had also received refresher training to keep their knowledge and skills up to date.'
Activities coordinator runs regular events like games, crafts and community visits, but no specialist programmes or innovations.
Per 2019 comprehensive inspection: 'There was an activities coordinator who invited people to enjoy small group events including armchair exercises, games and crafts.'
AI Generated
Last inspected: November 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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