Last updated: 10 February 2026
"Strong management, excellent training and a supportive culture, but staffing relies on overtime and activities lack specialist coordination."
Staff were recruited safely, and safeguarding processes were in place to help protect people from abuse. People received their medicines safely, and in the way prescribed for them.
One member of staff told us, 'They care about the staff and want to make sure you're well. They are really supportive.' A member of staff commented, 'Everybody is pretty new. It's a nice team. Everybody is supporting each other. I love it.'
People were supported by sufficient numbers of suitably trained and competent staff. However, some staff were concerned this was only achievable with overtime.
Staff received a comprehensive induction, training and supervision, with support to develop and progress if they wished. The provider had created a pathway for care staff to progress and develop, through apprenticeships and other relevant vocational qualifications.
Relatives, staff and health professionals spoke positively about the management team, their commitment, and the improvements made since the manager had been in post. The management team spent time working alongside care staff observing practice.
People were supported to engage in a wide range of activities and maintain contact with their family members. Activity and mental stimulation helped to reduce anxiety and depression.
Staffing levels are adequate but some staff say they rely on overtime to meet needs.
some staff were concerned this was only achievable with overtime.
Activities programme offers variety but no specialist coordinator or innovative approaches mentioned.
People were supported to engage in a wide range of activities and maintain contact with their family members.
AI Generated
Last inspected: March 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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