Last updated: 9 February 2026
"Staff love the supportive manager and great teamwork with enough staff to meet needs, but outdated training and unsafe medicines management need fixing."
The management of medicines was not consistently safe. Medication administration records (MARs) contained some discrepancies and gaps where staff had not signed to say the medicine had been administered.
Staff told us how much they loved working at the service and how supportive the registered manager was. They described good team working and their colleagues going over and above to support people at times of crisis.
Staffing levels were based on the needs of the people at the service.
Staff training, supervision and appraisal were not all up to date.
Audits and checks were carried out; however, these were not always effective in identifying areas which needed to be improved. The provider had not notified CQC of significant events as required which showed an issue with the overview of the service.
People were involved in activities on most days, and they chose what they wanted to do but this was often dependent on staff availability (such as a driver).
Training and supervision are not up to date for all staff, so you might miss out on regular check-ins and skill development.
Staff training, supervision and appraisal were not all up to date.
Medication records have gaps and errors, and some medicines were out of date, making daily tasks riskier for you.
Medication administration records (MARs) contained some discrepancies and gaps where staff had not signed to say the medicine had been administered. One person's medicines which was required infrequently was out of date.
Managers' audits and checks do not always spot problems like medication issues or risks, so oversight feels weak.
Audits had not consistently identified areas of practice which were unsafe and required development. For example, the medication audit had not identified the concerns raised during this inspection.
AI Generated
Last inspected: July 2019
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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