Last updated: 10 February 2026
"Approachable management and an open culture with engaging activities, although staffing relies on agency workers and supervisions are inconsistent."
People received their medicines safely as prescribed by suitably trained staff. Some records required updating to ensure guidance reflected best practice.
The culture of the service was open and empowered individuals to express their views and be in control of their lives with the support of staff.
The service had experienced some staffing issues but had managed this by having regular and consistent agency staff.
Staff received support and training to carry out their roles. However, supervisions and appraisal were not always robustly completed following company policy.
People told us they felt confident to approach the management team and that their suggestions would be listened to.
We have some dedicated group arts and crafts but lots of other events have been enjoyed and are planned for people to take part in.
Staffing is adequate but relies on regular agency workers to cover shortages.
The service had experienced some staffing issues but had managed this by having regular and consistent agency staff.
Only standard training and supervisions are not always completed on time.
supervisions and appraisal were not always robustly completed following company policy to provide staff... the opportunity to confidentially discuss their roles on a regular basis.
AI Generated
Last inspected: January 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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