Working at Almond Villas

Staff had received training in safeguarding and knew their responsibilities. Risks to people's health and wellbeing had been assessed and were reviewed on a regular basis to keep people safe.

One staff member stated, 'The registered manager is approachable and has an open door policy. She is really good. The company have been really good. They have supported me and put so much in place for me it has been brilliant.'

The registered manager informed us they had recently had staff leave the service and staff go on maternity leave. The registered manager was recruiting into vacant positions and in the interim agency staff were being used to ensure adequate staff were on duty.

There was a clear process of mandatory and optional courses for staff. The training matrix we looked at showed staff had undertaken numerous courses since our last inspection.

Staff told us the registered manager was approachable and they felt able to raise any concerns with them. One staff member stated, 'The registered manager is approachable and has an open door policy.'

People were supported to undertake a varied range of activities. People told us, 'I do walking every day, volunteering, shopping, one to ones, meditation and lots of other things'