Last updated: 10 February 2026
"Staff feel supported with enough numbers and good teamwork, but basic activities and unclear risk assessments hold it back."
The provider did not always work well with people to understand and manage risks. Although care plans were detailed and informative, people's risk assessments did not always indicate the likelihood and severity of the identified risks.
Staff felt supported in their role and knew the actions they had to take to keep people safe from avoidable harm.
Family members told us there were enough staff to support people with their care needs. The staff team worked together well to provide safe care that met people’s individual needs.
Staff felt supported in their role and knew the actions they had to take to keep people safe from avoidable harm.
My [relative] is given choices to decide what he would like to do. He has been involved with choosing activities he likes and also choosing which trips he likes to go on.
Staff numbers are enough but no system checks for changes in staff backgrounds between criminal record checks every 3 years.
there wasn’t a process in place to identify any changes in staff's circumstances between the 3 yearly DBS checks.
Risk assessments do not always show how likely or serious risks are, so staff guidance is not always clear.
people's risk assessments did not always indicate the likelihood and severity of the identified risks.
Only basic activities like trips and choices mentioned, no activities coordinator or structured programme to vary the workday.
He has been involved with choosing activities he likes and also choosing which trips he likes to go on.
AI Generated
Last inspected: August 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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