Working at Allonsfield House

People’s individual needs and associated risks were regularly assessed and monitored, with appropriate mitigating actions and management plans in place. People’s medicines were managed and administered safely. Staff understood how to report and escalate any concerns.

Staff said morale had increased. Staff shared that the registered manager had an open door policy and their approach was collaborative and empowering. One member of staff said, “I feel so supported... Staff are happy, there is good communication and morale is on the up.”

The majority of staff fed back that there was enough staff on shift and reliance on agency staff was decreasing. One member of staff said, “[Registered manager] has made changes to how shifts are run, increased staff at busier times, less agency.”

Staff were recruited safely, received training, supervision and positive support from management to assist them in their professional development. One staff member said, “The training provided is relevant to the job, mix of practical and online. I was assigned an experienced member of staff as a mentor.”

Activities provision had improved. People were supported to access the local community... A range of meaningful activities took place... 3 therapy dogs visited... onsite farm, planned excursions... chair yoga... community links with local schools, church and village groups.