Last updated: 10 February 2026
"Staff feel valued and listened to with strong safety and infection control, although COVID-related staffing shortages and basic training need improvement."
Robust infection control policies, procedures and systems were in place. Staff had received infection control training. Per 2019: Appropriate safeguarding procedures were in place and risks were assessed.
Per 2019 comprehensive inspection: Staff said they felt listened to and were able to contribute. One staff member told us, 'The managers involve you and allow you to have initiative, I feel valued.'
Per 2019 comprehensive inspection: Staffing levels were sufficient to meet the needs of the people living at the home. The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures.
Per 2019 comprehensive inspection: Staff received appropriate training and support to enable them to carry out their role effectively.
Per 2019 comprehensive inspection: There was a clear management structure and staff were supported by the registered manager and provider. Quality assurance systems were now completed in a robust and consistent manner.
Per 2019 comprehensive inspection: Activity coordinator organised singer visits, local nursery children for games, arts and crafts, outings to shops and in-house activities. People said, 'I join in everything I love the activities.'
Staff numbers meet basic needs but COVID caused some staff shortages that needed special measures to fix.
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures
Only standard training with no specialist courses or funded qualifications mentioned.
Per 2019 comprehensive inspection: Staff received appropriate training and support to enable them to carry out their role effectively.
AI Generated
Last inspected: September 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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