Last updated: 10 February 2026
"Staff feel supported and valued by approachable management with strong safety practices, but low dementia training and few qualified staff need improvement."
The service had robust and safe recruitment practises when recruiting staff... Robust safe systems were in place for the management and administration of medicines. We found there was a strong culture of safety and saw concerns were raised and investigated.
Staff said they felt well supported and valued. The staff told us they felt well trained and supported, and communication was effective allowing for good teamwork and for them to feel confident and able to do their jobs well.
There were enough staff on duty to keep people safe. Most people and their relatives said there were enough staff. However, 1 relative said they felt on occasions there could be more staff in communal lounges. Only 2 staff were new to care and had completed care certificate training, and a further 7 staff had a NVQ or equivalent qualification of a staff team of 55.
There was a mandatory training regime programme in place, with generally a 90% compliance rate. However, we identified that the compliance rate for dementia training was just over 70%, the registered manager told us they would ensure this training was prioritised by staff.
Staff told us the registered manager was visible and approachable and they expressed their confidence in them. One staff member said, 'The management has improved greatly, and this has led to improvements for people and staff.'
Activities, weekly coffee mornings, coffee and chat sessions and in house exercise activities were advertised in the home. We saw community links with local school, community centre and café and regular outings and visits. However, some feedback from people did refer to being bored at times and not always feeling stimulated when in the home day to day.
Staff numbers are enough most times but one relative said sometimes more are needed in lounges, and only 7 out of 55 staff have care qualifications like NVQ.
1 relative said they felt on occasions there could be more staff in communal lounges... a further 7 staff had a NVQ or equivalent qualification of a staff team of 55.
Dementia training is low at just over 70% which is a gap since it's a dementia home.
low percentages of staff had completed dementia training at just over 70% and this was fed back to the provider.
There are some group activities and outings but people sometimes feel bored day to day with not enough to do.
some feedback from people did refer to being bored at times and not always feeling stimulated when in the home day to day, this information was fed back to the registered manager.
AI Generated
Last inspected: January 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp