Working at Allerton Court
234 Hydes Road, West Bromwich, B71 2ED
Operated by The Sandwell Community Caring Trust
48 bedsResidential homes
Workplace Score
5.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.8/10
Key Finding
"Staff feel valued by an approachable manager with good training, supervision, and varied activities, but medicines storage safety issues hold it back."
Safety & Risk
4/10
!
medicines were not always stored correctly... fridge temperatures where some medicines were stored were not checked appropriately... thickener powder... was kept unlocked where people may be able to access it
Staff Culture
6/10
✓
A staff member told us, 'I have worked here a long time and wouldn't want to work anywhere else, people [using the service] are valued here'. Staff members told us '[Registered Manager's name] is great, we can go to them at any time'
Staffing Levels
6/10
✓
during this assessment we found there were enough staff available to people and people's needs were attended to in a timely manner. Staff members told us they felt there were enough staff to enable them to spend quality time with people
Training & Dev
6/10
✓
staff had received appropriate training, which was updated as required. Staff told us they received regular supervision, but that they could go to the Registered Manager at any time.
Management
6/10
✓
People knew the registered manager and felt they were approachable. Staff members felt able to approach the registered manager with any concerns.
Programmes
6/10
✓
there were lots of things available on-site for people to get involved with. This included arts and crafts, trips into the community, bingo sessions and one to one and group discussions... weekly exercise session, which also included a quiz and 'brain teasers'
Points to consider
Medication safety has gaps like fridges not always locked, temperatures not checked right, and thickener powder left where people could reach it.
We found that fridges were not always kept locked. ... thickener powder required for people who may experience difficulties in swallowing food and drink was kept unlocked where people may be able to access it.
Quality checks missed problems with medication storage and records that inspectors found.
audits had not identified issues related to medicines which were discovered during the inspection.
Staffing levels are adequate for needs but nothing extra like details on stable teams or low agency use.
there were enough staff available to people and people's needs were attended to in a timely manner.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2020
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews