Working at Allendale Residential
11a Milehouse Lane, Newcastle under Lyme, ST5 9JR
Operated by Allendale Care Limited
5 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Friendly approachable manager and strong safety knowledge, although staff cover shortages between themselves and activities are basic."
Safety & Risk
8/10
✓
Staff understood how to recognise possible signs of abuse... risks were assessed... medicines were managed in a way that kept people safe... good knowledge of the Mental Capacity Act 2005 (MCA) and DoLS.
Staff Culture
7/10
✓
Staff are very caring... atmosphere within the home is relaxed and friendly... staff meetings... feel able to speak up and voice your opinions.
Staffing Levels
5/10
!
Relatives told us and we saw there were enough staff available to meet people's needs... Staff told us that they covered any shortages in staff between them.
Training & Dev
7/10
✓
Staff told us they had received an induction... completed lots of training and regularly complete refresher training... organised an inspirational talk from a person who was registered blind... received supervision on a regular basis.
Management
8/10
✓
People and relatives told us that the registered manager was friendly and approachable... Staff told us that the registered manager was approachable and supported them... open door policy.
Programmes
4/10
!
People were supported to be involved in hobbies and interests... regular shopping trips, meeting family and visiting local attractions... supported with sensory activities... listening to music.
Points to consider
Staff have to cover any shortages between themselves sometimes, which could make shifts busier.
Staff told us that they covered any shortages in staff between them so that people received consistent support which was important to them and lowered any potential anxieties.
Only basic outings, shopping trips and sensory activities, no coordinator or special programmes to make the role more varied.
Relatives told us that people regularly went out and were supported to undertake hobbies and interests that were important to them... regular shopping trips, meeting family and visiting local attractions... one person was supported with sensory activities.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2017
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews