Working at Allan Court
Benwell Lane, Newcastle Upon Tyne, NE15 6RU
Operated by Shaftesbury Care GRP Limited
62 bedsNursing homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.6/10
Key Finding
"Supportive management and strong safety practices create a positive culture, although busy shifts caused occasional delays answering call bells."
Safety & Risk
7/10
✓
Most staff were wearing PPE correctly... Where we observed minor discrepancies, these were immediately addressed by the registered manager. We were assured... infection outbreaks can be effectively prevented or managed.
Staff Culture
6/10
✓
Per 2018 comprehensive inspection: Staff said they felt supported by the management team. Staff meetings took place regularly and staff told us they could speak about issues which mattered to them.
Staffing Levels
5/10
!
Per 2018 comprehensive inspection: From observations, there were enough staff on duty to keep people safe... although we did observe two occasions where there was a slight delay.
Training & Dev
5/10
!
Per 2018 comprehensive inspection: Training was appropriate to their role, including manual handling of people and dementia awareness. Staff received regular supervisions and appraisals.
Management
6/10
✓
Per 2018 comprehensive inspection: 'The Manager is nice yes…very approachable and easy to talk to.' Staff said they felt supported by the management team.
Programmes
5/10
!
Per 2018 comprehensive inspection: Various activities taking place, including trips out... observed pamper sessions taking place, people drawing and singing with staff. Mini bus twice per week.
Points to consider
Staff numbers get the job done but call bells were slow to answer a couple of times so shifts feel busy.
Per 2018 inspection: we did observe two occasions where there was a slight delay.
Only standard training like safe moving people and dementia awareness, no specialist courses or funded qualifications.
Per 2018 inspection: Training was appropriate to their role, including manual handling of people and dementia awareness.
Activities are basic like pamper sessions, drawing, singing and some trips, but some people wanted more group outings.
Per 2018 inspection: The younger people living in the service said they would like to go out as a group.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews