Last updated: 10 February 2026
"Staff feel supported by approachable managers and there are enough staff, but weak governance and poor wound care management hold it back."
Action had not always been taken to mitigate and monitor risks related to catheter care and wound management.
Staff spoke positively about the managers. Comments included, "They're approachable and work well as a team, they take onboard my suggestions"
There were enough staff to keep people safe.
Further training was required to ensure some staff had the skills and competencies to provide high quality care.
Effective governance had not been robust enough to drive forward the required improvements.
Per 2019 comprehensive inspection: Activities based on people's interests were planned for and took place. During our inspection visit, ladies and gentlemen were offered a nail manicure
Wound care and fluid monitoring often not followed properly, so health risks aren't always managed well.
action had not always been taken to mitigate and monitor risks related to catheter care and wound management.
Staff lack skills for complex nursing like monitoring wounds and catheters properly.
The provider had not ensured clinical staff had the skills to continuously monitor people's complex nursing conditions.
Governance keeps missing repeated problems, so improvements don't stick.
Effective governance has not been robust enough to drive forward the required improvements.
AI Generated
Last inspected: April 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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