Last updated: 9 February 2026
"Staff handle safeguarding confidently and provide varied activities, but some do not feel listened to or well supported."
Staff understood safeguarding procedures, had access to policies, and said they were confident concerns would be acted on. Lessons were learned when things went wrong. Safeguarding matters were reported to the local authority and CQC, as required.
Some staff felt the culture of the home was positive and open whilst others said they did not feel listened to or supported. In addition, culture workshops were due to take place to support all staff, including the managers, to develop a shared vision and culture.
There were enough staff to meet people’s needs. However, some said people would benefit from more staff who could drive and more female staff. The registered manager said they were aware of this and had been working to resolve it through ongoing recruitment.
Staff said they had all the training they needed to enable them to support people safely, however, there were mixed views in relation to support and supervision. The registered manager was aware of this and was working to address it.
Some staff felt the culture of the home was positive and open whilst others said they did not feel listened to or supported. We shared this with the registered manager who said the provider had instigated an independent review of the home.
People were supported with a range of activities both inside and outside of the home. This included things like trampolining, going for walks and cycling, which supported people’s physical activity and wellbeing.
Some staff say they do not feel listened to or well supported by managers,
Some staff said they did not always feel supported. The registered manager was working to assess the quality of supervisions, to ensure they were meaningful and valuable for all staff.
Staffing levels are adequate but they need more female staff and drivers due to ongoing recruitment,
Some said people would benefit from more staff who could drive and more female staff. The registered manager said they were aware of this and had been working to resolve it through ongoing recruitment.
Staff have mixed feelings about the team culture with some not feeling valued,
Some staff felt the culture of the home was positive and open whilst others said they did not feel listened to or supported.
AI Generated
Last inspected: October 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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