Working at All Hallows Neuro Rehabilitation Centre

Medicines were managed, administered and stored safely. A robust quality assurance system was in place to audit medicines and their administrations. Where shortfalls were identified, we saw evidence these had been addressed.

Staff told us that they felt well supported by the management team and said that this support had vastly improved since this management team came into post. They said they felt able to share their views and were confident these would be acted upon.

There were enough staff to meet people's needs... The service used a dependency tool to calculate the number of staff required to meet people's needs. This was reviewed regularly and the staffing level amended accordingly.

Staff told us they felt well trained and supported. They stated that in the last year the amount and variety of training they received had improved and they had received further training in more specialist subjects.

Staff were very positive about the changes that had been made since the new management team came into post. They said that they were supported to deliver higher quality care and that people were benefitting from this with more progress being made in their rehabilitation.