Working at Alison House

Enough staff overall but they rely on agency workers for nights which makes training and supervision harder.

the provider did not have sufficient numbers of permanent night staff which meant they relied on regular agency (temporary) staff. Lack of permanent night staff meant the service relied on temporary staff. This meant the provider had less control over their training and supervision.

Just basic outings like parks and cinema with no activities coordinator or special programmes so the role is mostly routine personal care.

People were supported to take part in a range of activities in the community. Relatives told us... “Going to the cinema. [Person] loves stories, loves the parks, loves the seaside.”

Some management oversight issues like past training gaps and late notifications to regulators even though they are improving.

The provider’s own audits highlighted issues in the recent past with the management of the service. These included staff not being up to date with training; some support plans needed updating... notifications had not always been sent to CQC in a timely manner