Last updated: 9 February 2026
"Staff feel supported by approachable leaders in a positive culture, but recruitment challenges and basic activities hold it back."
The provider had a proactive and positive culture of safety, based on openness and honesty.
Staff said the management team were approachable, inclusive and supportive. Staff comments included, '[The registered manager] is approachable and I enjoy working with her. I feel listened to…'
The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development.
Managers made sure staff received training and regular support to maintain good-quality care.
Leaders were visible and knowledgeable, and supported staff to understand their roles and responsibilities.
People also benefited from a range of activities and experiences, which had a positive impact on their lives.
Only basic activities like community outings, sports and pet care mentioned, no dedicated coordinator or specialist programmes so the role might feel routine at times.
People also benefited from a range of activities and experiences, which had a positive impact on their lives.
Recruitment has been a challenge even though they are trying new adverts and social media to hire more staff.
The provider told us recruitment had been a challenge, so they had taken steps to address this as a priority.
Only standard training like safeguarding and supervisions, no funded qualifications or career development paths.
Staff received regular supervision where they could raise any issues or concerns, they had.
AI Generated
Last inspected: August 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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