Working at Alicia Nursing Home

The provider failed to have systems in place to allow them to identify and report all safeguarding concerns to the Local Authority safeguarding team... Failing to recognise potential safeguarding concerns placed people at increased risk of harm.

Some staff told us they did not always experience a positive and supportive culture. Staff told us they sometimes felt they were treated differently by their colleagues based on their cultural backgrounds, leading to the formation of groups among staff.

Some people, relatives and several staff told us the provider did not always make sure there were enough staff... staff would often miss their breaks to support people.

During this assessment, we identified 2 continued breaches legal regulations and 3 new breaches of legal regulations. This meant leaders had not always identified and taken action to ensure people received care that was in line with legal requirements.

The service organised regular group activities. We observed people participating and appeared to be enjoying these during our assessment... records showed other people received very little support to participate in meaningful activities.