Working at Alice House

The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt... Improvements had been made to safeguarding, incidents, medicines, environment and infection control.

The atmosphere in the home was much calmer with the staff team feeling supported. The staff team spoke positively of the changes made... Staff said they felt very supported by the management team. One staff member said, “I have supervision with my manager, we meet regularly.”

Improvements had been made with sickness and annual leave being covered with staff as overtime or by using bank staff, to avoid any shortfalls. The home was using a dependency tool... Staff told us, “We do not really go short,” “It has improved a lot, although we do still have busy times.”

Staff were provided with appropriate training and supervisions. The registered manager told us training was ongoing and any additional opportunities for specialist training was provided. Staff confirmed they continued to have access to safeguarding procedures and had received training.

The registered manager continued to be in post; however, they had resigned and were due to leave. Plans were in place to recruit a new registered manager with cover arrangements in place. The provider and registered manager had good oversight of the service and continued to conduct audits.