Working at Alfriston Court Care Home

No permanent manager in post, the current one has only applied for registration.

The service had a manager, who had applied for their registration with the Care Quality Commission.

Some agency workers used and checks on their training and qualifications were missed until the inspection.

Quality monitoring systems had not identified missing checks and documents for agency staff used. This included checking their current training and registration with the relevant governing body.

Quality audits do not always spot issues like incomplete care plans for dementia and mental health needs.

we found some care plans were not complete. This included the absence of suitable care plans to support people with dementia, their mental health and emotional needs. Management and medicine audits had not identified missing and poorly completed records.