Working at Alexia Court Care Home

Risk assessments and management plans were in place. Staff understood safeguarding and how to report concerns. Medicines were administered safely with accurate records. Learning from incidents was shared with staff.

Staff were positive about the home and its management team. One staff member told us, 'Things are better here now... better management and I feel supported by the senior and management team.'

People and relatives said there were enough staff and they came quickly when needed. Staff told us they were busy but people did not have to wait. Staff were not always deployed in communal areas but action was taken to review.

Staff were supported in their role and received an induction with regular updates to their training. Records showed staff had received training in how to undertake their role and had checks on their competency.

People and their relatives were positive about the staff and the management team. One relative told us, 'I have found that the registered manager and all the staff in the Office are very approachable.' Staff said, 'I feel supported by the senior and management team.'