Working at Alexandra Villa
252 Alexandra Road, Gateshead, NE8 4ED
Operated by Aspire Healthcare Limited
2 bedsResidential homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.1/10
Key Finding
"Staff feel supported by the manager in a positive culture with safe practices, but recruitment gaps and basic activities hold it back."
Safety & Risk
7/10
✓
Staff had been trained in safeguarding and understood when they needed to report concerns. Staff understood how to keep the person safe and minimise risk. Medicines were managed in a safe manner.
Staff Culture
7/10
✓
The staff team had developed a positive culture in which they delivered consistent care. Staff felt supported by the registered manager.
Staffing Levels
5/10
!
Appropriate staff cover was provided at all times. On checking records we found one staff member did not have a second reference. This was obtained by the registered manager during the inspection.
Training & Dev
6/10
✓
Staff were supported through a programme of induction, supervision and training. An online training programme was available to staff. Staff confirmed they had completed their required training.
Management
7/10
✓
Staff felt supported by the registered manager. Staff said they felt they could approach the manager with confidence. One staff member said, 'Even on a weekend, you can send her a text and they will get back to you.'
Programmes
4/10
!
The person told us they liked to play on their gaming equipment with one member of staff. Staff reported... increasingly willing to access local community activities. The provider supplied a weekly budget for activities.
Points to consider
Recruitment missed basics like a second reference for one worker, only fixed during the inspection.
On checking records we found one staff member did not have a second reference. This was obtained by the registered manager during the inspection.
Just basic activities like gaming and community outings, no coordinator or structured programme to make the job more varied.
The person told us they liked to play on their gaming equipment with one member of staff. The provider supplied a weekly budget for activities.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews