Working at Alexandra View Care Centre

The provider assessed potential risks and recorded the measures needed to help keep people safe. The provider dealt appropriately with safeguarding concerns. Staff understood the safeguarding and whistle blowing procedures. Medicines were managed safely.

One staff member told us, 'The manager has very high standards. Personal care has improved. It is no longer a task-orientated home. Staff spend time with residents, having a cup of tea and banter.' Staff told us they could approach management if needed and felt listened to and valued.

There were enough staff available to meet people's needs. Staff also confirmed staffing levels were appropriate for the people currently living in the home. One staff member said, 'Staffing levels are okay at the moment.'

Per 2020 comprehensive inspection: Staff were trained and had the appropriate skills to care for people. They regularly completed training to keep their knowledge up to date. Staff felt supported in their roles. They received regular supervisions and an annual appraisal.

People and staff told us the registered manager was approachable and had improved the home since the last inspection. Staff told us they could approach management if needed. One staff member said, 'The manager is very approachable, she has always been alright with me. I am totally listened to and valued.'

Per 2020 comprehensive inspection: There was an activities co-ordinator who planned a weekly programme for people to enjoy. Activities were also tailored to people's individual hobbies and interests. People were supported to regularly access the local community.