Last updated: 10 February 2026
"Variety of activities keeps people mentally active, but not enough staff at times, medication not always given correctly and training gaps undermine safety."
Medicines were not consistently managed safely. People did not always receive their medicines as prescribed.
Staff on 1 community stated their workload was not always manageable. One staff member told us, “Sometimes I just want to walk out, it’s very stressful.”
Staffing levels were not consistently adequate to ensure people’s safety and meet their needs.
not all staff had completed training for their role in managing medicines, although all had their competency assessed.
Governance systems and audits were not always effective in identifying or addressing areas for improvement.
The service provided a variety of activities to keep people mentally active.
Not enough staff at times, leaving people waiting for help and care rushed.
There were not always enough suitably skilled staff deployed to meet everyone’s care needs.
Medication not always given correctly or on time, with unsafe storage.
People did not always receive their medicines as prescribed. For people on medicines with a variable dose we found they did not always receive the correct dose.
Gaps in training for things like medicines and fire evacuation.
not all staff had completed training for their role in managing medicines... Not all staff had received training in the use of evacuation sledges.
AI Generated
Last inspected: October 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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