Working at Alexandra Lodge Care Home

Serious safety risks not managed, like missing choking assessments and wrong medication records.

one person was identified as being on a modified diet, but there was no choking risk assessment completed to support staff to keep the person safe... Medicines administration recording (MAR) charts were not always completed appropriately.

No proper management systems or learning from past problems found in inspections.

The provider had not implemented clear and effective governance, management, and accountability arrangements... Failure to learn from when things go wrong means there is the potential for the same issues to reoccur.

Many staff missing key training needed for their roles and supervisions not regular.

Staff had not all received relevant training to meet people’s needs and ensure their safety... not all staff told us they received regular supervision.