Working at Alexandra House

Thorough processes were in place to report any safeguarding concerns. Staff were aware of how to report concerns and were confident these would be addressed. Medicines were stored, administered and recorded appropriately. Risks were assessed with positive risk-taking promoted.

Staff described an enjoyable working environment where all staff had a desire to ensure people lived their best possible lives. People, management and staff described Alexandra House as a 'family home where everyone is valued.'

The registered manager was visible in the service. They worked directly with people living at the service and led by example. Staff told us, '[Registered manager] is a breath of fresh air. [Registered manager] promote and embraces change...'