Working at Alexandra House

Safeguarding processes were followed robustly, staff knew how to report concerns, and risk assessments were person-centred and regularly reviewed.

Staff said supervisions were helpful, managers listened, supported them if worried and made changes based on discussions.

There were enough staff to meet people’s needs. Staff did not appear rushed, they had time to spend with people.

Staff received training appropriate and relevant to their role with additional specialised training offered such as for dementia and supporting emotional distress.

Staff told us they had regular supervisions every 2-3 months with the manager who listened and acted on feedback such as changing working hours and days.

People were supported to access a wide range of activities inside and outside of the home.