Working at Alexandra House

Big safety failures like unsafe moving and handling of people, late pain relief, and not spotting neglect put everyone at risk.

we observed staff to support a person unsafely with their moving and handling needs... people received their pain relief late... staff did not always recognise incidents as safeguarding concerns.

Staffing is unsafe at times with no one upstairs when people need help and slow call bell responses.

there were no staff upstairs at Alexandra House despite people being present upstairs... I press my buzzer for them, but they must be busy, as it’s too late by the time they come.

Managers miss problems in their checks and do not fix repeated issues like poor wound care quickly.

limited action had been taken to improve pressure area care following a serious incident... same issues were reported on and found repeatedly, with little action taken.