Working at Alexandra House
Poyner Road, Ludlow, SY8 1QT
Operated by Moorlands Rehabilitation (Staffordshire) Limited
22 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"Staff feel valued in a positive culture with strong safety and supportive managers, but no activities or engagement programmes holds it back."
Safety & Risk
8/10
✓
Accidents and incidents were investigated, and measures were taken to prevent re-occurrences. There was a robust system in place for recording accidents and incidents and staff knew what to do if someone had an accident. Records had been completed and were up to date.
Staff Culture
8/10
✓
All of the staff we spoke to told us that there was a positive atmosphere at the home, one staff member said, 'This place is brilliant, great managers, seniors and staff and the people we support are great'. A family member said, 'Each time I have visited the home, the atmosphere has been cheerful, happy and full of joy'.
Staffing Levels
6/10
✓
Enough staff were available to respond to people's needs in a timely manner. The provider ensured there were sufficient numbers of suitable staff and staff were recruited using safe recruitment processes.
Training & Dev
6/10
✓
The registered manager had developed champions in the staff team to take responsibility for medicines, infection control and health and safety and training. Staff who administered medicines had been trained to do so and had their competency regularly checked.
Management
7/10
✓
Staff spoke positively about the management team and said they were well supported. They told us that the registered manager was always available to discuss any concerns they had but there were opportunities to do this through staff meetings, coffee and chat sessions and supervisions.
Programmes
2/10
✕
No activities, engagement programmes, creative approaches, or activities coordinator mentioned; report focuses on routine personal care, safety, medicines, and infection control.
Points to consider
No activities programme or coordinator, so the role is mostly routine personal care.
No activities, engagement, or creative approaches mentioned at all. The report describes only routine personal care delivery, safety, medicines, and infection control.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews