Last updated: 10 February 2026
"Supportive managers and positive staff culture stand out, but staffing challenges from sickness and outdated infection control hold it back."
2020 targeted inspection: not assured infection prevention and control policy up to date; per 2019: good safeguarding and risk systems but some infection control areas like taps needed attention.
Per 2019 comprehensive inspection: staff said managers supportive and concerns can be raised anytime; new Quality Circle group for staff involvement and sharing good practice.
Per 2019 comprehensive inspection: sufficient staff observed to meet needs but mixed feedback from staff and relatives about staffing levels, recent sickness affected shift cover.
Per 2019 comprehensive inspection: staff received regular training on topics like moving and handling, infection control, safeguarding; induction and buddy system in place.
Per 2019 comprehensive inspection: People, relatives and staff spoke positively about the management team; registered manager accessible and supportive, carries out audits.
Per 2019 comprehensive inspection: designated activity staff with daily programme including music therapy, pet therapy, reflexology by trained staff, quizzes, baking, community trips.
Staffing is adequate but there was mixed feedback and sickness made covering shifts tough sometimes.
we did receive mixed feedback from staff and some relatives about staffing... recently had a period of staff sickness which meant covering shifts had been a challenge
Infection control policy was out of date at the latest check.
We were not assured the provider's infection prevention and control policy was up to date.
AI Generated
Last inspected: March 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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