Working at Alexandra House - Harlow
Hamstel Road, Harlow, CM20 1BU
Operated by Runwood Homes Limited
106 bedsNursing homesRehabilitation (illness/injury)
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"Approachable managers and a happy supportive culture, but staffing feels stretched on nursing shifts and training lacks career pathways."
Safety & Risk
7/10
✓
Risks to people's safety had been assessed... Accidents and incidents had been recorded and analysed... Staff were aware of safeguarding processes. Medicines were managed safely.
Staff Culture
7/10
✓
'The best things about working for Alexandra House - Harlow is the love and the care, you have a voice, and you are listened to.' Staff were happy in their jobs and felt supported.
Staffing Levels
6/10
✓
We found during our observations people were supported by enough staff... We received mixed feedback from staff about whether there was enough staff. 'I work on nursing, it is never enough but we try our best.'
Training & Dev
6/10
✓
Staff told us they felt equipped... induction included shadowing... 'We have practical training, and they text us reminders for our eLearning. Training is very helpful, especially manual handling training.'
Management
7/10
✓
Staff told us the service was well managed and senior staff were approachable. 'Compared to before, it is more relaxed, it is easier to talk to senior managers.'
Programmes
6/10
✓
The wellbeing staff member told us there was now a range of activities... trips out to local museums, music and dance, quizzes... 'move and groove' intergenerational project.
Points to consider
Staffing is adequate to meet needs but some care workers say levels feel stretched on nursing shifts.
A staff member said, 'I work on nursing, it is never enough but we try our best. A colleague and I start at 7am which does help.'
Only standard induction, eLearning, and clinical training with supervisions, no specialist qualifications or career pathways.
Staff told us they completed clinical training. 'We have training and clinical updates. We had clinical skills training last week.'
Activities programme has variety like trips and music but relies on basic wellbeing team efforts without advanced specialist training for staff.
The provider had increased the number of activity staff... wellbeing staff member said, 'We have an activity plan, but we also ask residents what they would like to do.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews