Working at Alexandra House
Havelock Terrace, Gateshead, NE8 1QU
Operated by Akari Care Limited
40 bedsResidential homes
Workplace Score
5.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.1/10
Key Finding
"Strong safety systems and a positive staff culture, but no registered manager in post yet and only standard training."
Safety & Risk
8/10
✓
Systems and processes to safeguard people from the risk of abuse; medicines risk assessments and care plans; lessons learned from accidents and incidents; MCA and DoLS appropriately applied.
Staff Culture
6/10
✓
Staff spoke positively about working at the home... They said they were well-supported. They were very positive about the manager and said they were approachable.
Staffing Levels
5/10
!
There were enough staff to support people safely and effectively. A relative commented, 'There are plenty of staff'.
Training & Dev
5/10
!
We looked at 4 staff files in relation to recruitment and staff training. Staff were encouraged to develop their skills through training and personal development. A staff member told us, 'We do face to face and on-line learning.'
Management
2/10
✕
At the time of our inspection there was not a registered manager in post. A new manager had been in post for one week and planned to submit an application to register.
Programmes
/10
✕
Points to consider
No permanent manager in post yet, since the new one has only been there one week and needs to get registered.
At the time of our inspection there was not a registered manager in post. A new manager had been in post for one week and planned to submit an application to register.
Staff numbers are adequate but nothing special, with no details on agency staff or how stable the team is.
There were enough staff to support people safely and effectively.
Only standard training like safeguarding and online courses, no specialist courses or funded qualifications.
Staff had received safeguarding training... We looked at 4 staff files in relation to... staff training... 'We do face to face and on-line learning.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews