Last updated: 9 February 2026
"Exceptional leadership and a proud, passionate team with innovative programmes, although staffing relies on a mix of new and long-term staff."
Staff knew people well and understood how to empower and protect them from abuse... Risks to people... were assessed, monitored and managed... Medicines records were electronic... clear and accurate... Audits were carried out to check practice.
Staff shared the provider's vision and were motivated by and proud of the service. Comments from staff included, 'We're all passionate about what we do here' and 'I love seeing the achievements they make. Their self-belief goes up when they do well'.
The service had enough staff... There was a mixture of new staff alongside a core team who had worked at the service for many years. Staff knew people well and provided consistency and a good skill mix.
Staff received training to ensure they were able to meet people's needs in line with best practice... Staff were actively supported to develop their knowledge and skills at all levels. One staff member told us about the different qualifications they had achieved whilst working at the service.
The service was exceptionally well-led... Staff said they felt supported by management and proud to work for the service. Comments included, 'This is the best place I've ever worked' and 'We're passionate about what we do. The managers have done the job too, so they get it, they're so supportive'.
Staff supported people in innovative ways which met their needs... People were involved in a project that collected surplus food which was made into meals for others in the community. Others had recently helped at a fundraising event at a local swimming pool... supported to go paddleboarding.
Staffing relies on a mix of new staff alongside the core long-term team, so not fully exceptional stability yet.
There was a mixture of new staff alongside a core team who had worked at the service for many years.
AI Generated
Last inspected: April 2023
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

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