Working at Alexandra Court - Cleveleys

Staff numbers keep care calm and timely, but no details on agency use or long-term staff retention.

The service continued to ensure there were sufficient numbers of staff available to meet people's needs. We saw the duty rota reflected the needs of people who lived at the home and care and support was provided in a relaxed and timely manner.

Training mixes online and in-person sessions with supervisions, but no specialist courses or funded qualifications.

Staff received a mix of online and face to face training. Staff we spoke with told us they felt the training helped to fully prepare them for their role.

Activities coordinator runs varied events and trips, but no specialist programmes or tech innovations.

A dedicated activities coordinator was employed by the service. They had arranged a variety of activities and events, which people told us they enjoyed. This included regular visits from local community groups, entertainers and trips out of the home to the seaside and other local attractions.