Last updated: 9 February 2026
"Strong leadership and a supportive culture where staff feel valued, but gaps in staff retention details and basic training hold it back."
2020 targeted inspection: 'Staff could access comprehensive and informative training in various aspects of infection control... confident in the training... environment... clean and clutter free... risk assessments... PPE available'.
Per 2018 comprehensive inspection: Staff said 'I love to work here. The manager is fab... It's my forever job' and 'I've worked in a few places but this by far tops them all. I feel very well supported.'
Per 2018 comprehensive inspection: 'sufficient numbers of staff available to meet people's needs... duty rota reflected the needs... care and support was provided in a relaxed and timely manner'; robust recruitment processes.
Per 2018 comprehensive inspection: 'Staff received a mix of online and face to face training... felt the training helped to fully prepare them for their role'; regular supervision and appraisals in place.
Per 2018 comprehensive inspection: Staff said '[Registered manager] is a great manager. Extremely professional. He wants everything to be perfect... very strong leader'; manager received 'Manager of the Year' award.
Per 2018 comprehensive inspection: 'Dedicated activities coordinator... arranged a variety of activities and events... regular visits from local community groups, entertainers and trips out... sensory stimulation, gardening'.
Staff numbers keep care calm and timely, but no details on agency use or long-term staff retention.
The service continued to ensure there were sufficient numbers of staff available to meet people's needs. We saw the duty rota reflected the needs of people who lived at the home and care and support was provided in a relaxed and timely manner.
Training mixes online and in-person sessions with supervisions, but no specialist courses or funded qualifications.
Staff received a mix of online and face to face training. Staff we spoke with told us they felt the training helped to fully prepare them for their role.
Activities coordinator runs varied events and trips, but no specialist programmes or tech innovations.
A dedicated activities coordinator was employed by the service. They had arranged a variety of activities and events, which people told us they enjoyed. This included regular visits from local community groups, entertainers and trips out of the home to the seaside and other local attractions.
AI Generated
Last inspected: November 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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