Working at Alexandra Court Care Centre

The provider was in breach of the legal regulation relating to people’s safe care and treatment, specifically how risks were assessed and managed. ... The provider did not always make sure medicines and treatments were safe and met people’s needs.

Staff morale in the care home was low as a result of inconsistent management and leadership. ... The staff morale is through the floor.

Whilst there were sufficient members of staff on shift, deployment of staff could have been managed more effectively around mealtimes. ... When we spoke to people and their families, they told us they felt there were insufficient numbers of staff at all times.

The provider did not always make sure there were enough qualified, skilled and experienced staff. They did not always make sure staff received effective support, supervision and development.

At the time of the inspection there was limited confidence in the leadership and management in the care home. When we spoke to people and their families about the management team, the responses were mainly negative about the style of management and delivery of care.

There was limited evidence of people being supported to get involved in activities. We did observe an activity session taking place on the day of inspection but information from care notes did not evidence activities and engagement were the norm.