Working at Alexandra Care Home
46 Alexandra Road, Hemel Hempstead, HP2 5BP
Operated by Healthcare Homes (Spring) Limited
76 bedsNursing homes
Workplace Score
3.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.8/10
Key Finding
"Good training and a supportive culture, but insufficient staffing at key times and limited activities hold it back."
Safety & Risk
3/10
✕
Risks to people's health, safety and well-being were not consistently managed. Records regarding incidents, accidents and untoward events were not consistent in their completion or consistent with entries made in people's care records.
Staff Culture
5/10
!
People, relatives and staff found the registered manager approachable and supportive. Staff told us that they could speak to the registered manager and felt comfortable raising any concerns.
Staffing Levels
2/10
✕
There were insufficient staff deployed to meet the needs of people at key times. People, relatives, staff and visiting professionals shared concerns regarding the staffing level at the service, which our observations confirmed.
Training & Dev
6/10
✓
Per 2021 comprehensive inspection: Staff followed an induction programme when they started work at the service. Staff training was monitored via a training matrix and competency checks.
Management
4/10
!
Quality assurance processes failed to identify the impact of the staffing level on people. Actions required following audits, checks and reviews were included in the 'home development plan' however, some actions were marked as completed when issues remained.
Programmes
2/10
✕
Per 2021 comprehensive inspection: We received consistent feedback from people and relatives that there were limited opportunities for people to be supported to maintain hobbies and interests or to keep active.
Points to consider
Not enough staff at key times like mealtimes and personal care, so people have to wait and staff get stretched thin.
There were insufficient staff deployed to meet the needs of people at key times which resulted in a delay in people's needs being met. This was a breach of regulation 18 (Staffing).
Risk and accident records are often incomplete or inconsistent, and not all concerns get properly investigated or reported.
We were not assured that all incidences of concern were investigated or reported to appropriate authorities, when needed. This included relevant statutory notifications to the Care Quality Commission (CQC).
No activities or engagement programmes mentioned, so the job is mostly routine personal care with little variety.
Per 2021 report: We received consistent feedback from people and relatives that there were limited opportunities for people to be supported to maintain hobbies and interests or to keep active.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2022
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
!
Requires improvement
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews