Last updated: 10 February 2026
"Good training and strong safety practices, but harsh leadership and staff feeling criticised and unsupported hold it back."
Staff and the registered manager understood how to protect people from abuse, understood risk and how to reduce it... People received their medicines safely and as prescribed.
A significant proportion of the staff reported not always feeling supported by the registered manager or provider and reported that they often felt criticised.
We reviewed two weeks’ worth of staffing rota's. These showed staff numbers were adequate to meet the needs of people using the service.
“The Home has been quite generous with training, management ensures we are up to date with our professional knowledge”
other staff provided feedback where they felt the registered manager's leadership style was harsh and authoritarian stating improvements were required with their communication and skills set.
There was also a resident representative committee... planning events such as recent SPA days, and flower arranging... access to the local library services, primary school visits and with student volunteers.
The manager is in place but some staff feel her leadership is harsh and they do not always get a positive response when raising concerns.
other staff provided feedback where they felt the registered manager's leadership style was harsh and authoritarian stating improvements were required with their communication and skills set.
Staffing covers the shifts but nursing staff say the workload feels heavy at times.
Three nursing staff told us they had some concerns about the current staffing levels and the workload that they had.
Staff morale is mixed with some feeling criticised and not fully supported by management.
A significant proportion of the staff reported not always feeling supported by the registered manager or provider and reported that they often felt criticised.
AI Generated
Last inspected: August 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp