Working at Alexander House - Dover

Potential risks to people's health and welfare had been assessed and there was guidance available for staff to mitigate the risks. Accidents and incidents had been recorded and analysed to identify any patterns or trends.

People and staff had been invited to regular meetings to discuss the service and any suggestions they may have. Staff meetings had discussed people's needs and the outcomes of audits and what action needed to be taken.

People, relatives and staff told us there was enough staff. Regular agency staff were used if needed, the registered manager told us, recruitment had been successful and new staff were starting in January 2023.

The registered manager operated an 'open door' policy. Relatives told us they were confident to raise concerns with the registered manager and they would take action.

The activities co-ordinator told us about trips people had taken including a day out fishing with a meal which people told us they enjoyed and a trip to the castle. The activities co-ordinator explained how the team offered trips out each day for people including walks, shopping and meals out.