Working at Alexander House Care Home - Cheltenham

People were protected from the risk of abuse because staff had the knowledge and understanding to safeguard people. Staff were able to describe the arrangements for reporting any allegations of abuse.

Staff were happy in their roles and worked well as a team. One staff member said about the registered and deputy manager, 'If something needs to be done the managers will support. It makes everybody feel that they want to come into work and feel part of a team.'

There were sufficient numbers of staff to meet people's needs. On the day of our inspection we saw there were enough staff to ensure people received support in line with their assessed needs.

People's needs were met by care staff that had access to the training they needed. One member of staff told us, 'We definitely get all of the support and training we need and I'm up to date on all my training'.

People told us the management was approachable and felt confident in their ability to complain. Regular people and staff team meetings took place.

Therapy animals such as, a tortoise and a dog regularly visited the home. The outside space was used for people to feed birds and had a planting area... two young volunteers who visited... providing activities such as; afternoon tea, playing the guitar and providing massages and manicures.