Last updated: 10 February 2026
"Staff feel respected and valued in a positive culture with safe practices, but no activities coordinator or varied programmes hold it back."
People received their medicines safely and as prescribed. The provider had a proactive and positive culture of safety, based on openness and honesty.
Staff felt respected, supported, and valued by the registered manager which created a positive and improvement-driven culture. Staff told us they felt appreciated by the management team and they worked well as a team.
There were enough staff deployed to meet peoples’ needs. Staff told us there was always staff on duty to support people safely.
Staff were well trained and competent in their roles. Staff told us the provider encouraged them to be innovative and empowered them to access additional training and professional development.
Staff felt respected, supported, and valued by the registered manager which created a positive and improvement-driven culture. The registered manager completed a daily walkaround of the home.
One staff member said, “Every day we have quality moment sessions, where we have time to talk to people and about their ups and downs in life.”
No activities coordinator or varied programme, so the role is mostly routine personal care with just daily chat sessions.
One staff member said, “Every day we have quality moment sessions, where we have time to talk to people and about their ups and downs in life.”
Staffing is adequate with enough people on shifts, but nothing special like super stable teams or no agency use.
There were enough staff deployed to meet peoples’ needs. Staff told us there was always staff on duty to support people safely. One family member said, “There is far less turnover in staff now, which is so much better than before.”
Only standard training to keep staff competent, no specialist courses or funded qualifications mentioned.
Staff were well trained and competent in their roles.
AI Generated
Last inspected: January 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp