Working at Alexander Court Care Centre

Some risk plans weren't followed, like pressure sore mattresses set at the wrong weight and missed blood sugar checks.

some people were assessed as being at risk of developing pressure ulcers and required pressure relieving mattresses. We found that although people had the right mattresses, these were not always set at the correct setting. One person’s care plan stated their blood glucose levels should be checked twice a day... Care records did not reflect that these checks happened

Only standard training and regular supervision, no specialist courses or funded qualifications mentioned.

Staff undertook regular training which provided them with the knowledge and skills required to support people. Staff also had 1:1 meetings with a senior staff member

Quality checks missed some issues like locked fire exits and emergency equipment not being handy.

locked fire exits, pressure relieving mattresses set at the incorrect weight, people’s records not always kept up to date and equipment required for use in a medical emergency not readily to hand