Working at Alexander Court
21 Raymond Street, Thetford, IP24 2EA
Operated by Quinton House Limited
47 bedsResidential homes
Workplace Score
5.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.8/10
Key Finding
"Staff feel supported with good training and a strong team spirit, but the new manager's quality checks are not fully effective yet and activities remain basic."
Safety & Risk
6/10
✓
Medicines were administered safely and information recorded correctly although when a person refused medicines this needed to be reviewed with more urgency than awaiting the monthly audit.
Staff Culture
7/10
✓
The staff felt supported by the senior team and registered manager. A member of staff told us, 'I like working here because we have a good team and help each other.'
Staffing Levels
5/10
!
People were supported by sufficient members of staff to meet their assessed needs.
Training & Dev
6/10
✓
All staff received regular supervision, training arranged by the registered manager and an annual appraisal to discuss their performance and plan their future development.
Management
5/10
!
Quality assurance systems had not been fully implemented as yet although work was progressing.
Programmes
5/10
!
Different activities were planned and staff worked together... playing individual and group games with people. There was a planned programme of activities displayed around the service.
Points to consider
The manager started only a few months ago and quality checks are not fully effective yet.
The new registered manager having come into post in October 2018 had begun to address the quality assurance of the service through audits and actions plans derived from the audits. These were not as yet fully effective.
Some staff recruitment files miss full employment history records.
We saw in two of the staff files that employment histories were not complete.
Activities are just basic games and group events with no special programmes.
During our inspection we saw care and activity staff playing individual and group games with people. There was a planned programme of activities displayed around the service.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
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