Last updated: 10 February 2026
"Visible supportive leaders and positive culture make staff feel valued, but basic training and safety recording issues need attention."
Risks to people were assessed and measures in place to mitigate them. However, records did not always demonstrate people were supported to change position to reduce the risks of pressure injury. Medicines were managed safely, however, we identified some recording issues which were addressed when we had pointed it out.
Staff felt supported to give feedback and were treated equally. There was a culture of continuous improvement. A staff member said, “The management team provides clear guidance, supports staff with training and supervision, and ensures policies and procedures are followed. This creates a positive culture where staff feel supported."
There were enough staff with the right skills, qualifications and experience. People told us they felt there were enough staff to support them. A person said, “They are all kind and there are plenty of them."
Staff told us they received the training they needed to meet the needs of the people using the service. Records demonstrated this training included an induction, which incorporated the Care Certificate standards.
Leaders were visible and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally.
There was a programme of in house group and 1 to 1 activities provided, as well as visiting entertainment. People told us there were trips out into the community they could attend, which was enjoyed.
Only standard training like induction and Care Certificate, no specialist courses or funded qualifications.
Staff told us they received the training they needed to meet the needs of the people using the service. Records demonstrated this training included an induction, which incorporated the Care Certificate standards.
Records do not always show repositioning happened as planned, and some medicines paperwork issues were spotted by inspectors.
records did not always demonstrate people were supported to change position to reduce the risks of pressure injury. Medicines were managed safely, however, we identified some recording issues which were addressed when we had pointed it out.
AI Generated
Last inspected: October 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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