Working at Alderwood Care Home
Simpson Road, Manchester, M28 1LT
Operated by Hill Care 1 Limited
39 bedsResidential homes
Workplace Score
4.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.7/10
Key Finding
"Positive culture where staff feel supported with good training and activities, but staffing delays and gaps in care records need fixing."
Safety & Risk
4/10
!
Gaps in records for re-positioning, creams, fluids, pressure mattresses: 'could not be certain if these interventions were always being carried out'; skin integrity concerns.
Staff Culture
6/10
✓
Staff say 'positive culture... great place to work... feel supported and we have a laugh'; people and relatives happy with care.
Staffing Levels
4/10
!
Residents report delays: 'call bell was not always answered in a timely way... it can take ages'; 'recommend the service reviews their current staffing numbers'.
Training & Dev
5/10
!
Per 2020 comprehensive inspection: 'staff had received appropriate training and support which helped them fulfil their roles'; some online training.
Management
4/10
!
Registered manager in post but 'we recommend quality assurance processes are strengthened to ensure record keeping improves'; ongoing governance issues despite audits.
Programmes
5/10
!
Per 2020 comprehensive inspection: 'activities co-ordinator who engaged with people to develop activities and events'; life story workbooks, most enjoy.
Points to consider
Staffing levels cause delays like waiting ages for help with buzzers or only getting a bath once a week.
Three people told us they felt their call bell was not always answered in a timely way... 'it can take ages for someone to come if I use my buzzer.'
Gaps in records for skin care checks like repositioning and creams mean it's unclear if people always get what they need.
gaps in these charts meaning we could not be certain if these interventions were always being carried out.
Management oversight has issues because record-keeping problems haven't been fixed despite audits spotting them.
registered manager was aware that record keeping needed to be improved and had identified this through internal audits... accurate records were still not being maintained.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2022
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews