Last updated: 10 February 2026
"Comprehensive training, strong team culture and innovative activities, although uncertain staff retention and some improper mask wearing are drawbacks."
We were somewhat assured that the provider was using PPE effectively and safely. Some staff did not ensure their face mask fully covered their nose and mouth. Per 2022 IPC inspection.
A staff member commented, 'We all work well as a team and is the best place to work.' Staff felt supported and listened to. Per 2018 inspection.
There were always sufficient staff on duty to meet people's needs; provider has measures to mitigate COVID-19 related staff pressures. Per 2018 and 2022 inspections.
Staff received an extremely comprehensive programme of training, delivered through E-learning and face-to-face. Staff's understanding and skills were checked through knowledge and practical tests. Per 2018 inspection.
Staff told us they felt listened to and that the registered manager and unit managers were approachable. Per 2018 comprehensive inspection.
Staff organised gardening project with people taking responsibility, hatching chicks and ducklings with professional provider, created cinema room, wellbeing room with Reiki therapy. Per 2018 inspection.
Staff numbers are enough to meet needs but no details on team stability, turnover or agency use.
There were always sufficient staff on duty to meet people's needs. Per 2018 inspection.
A few staff were not wearing face masks to fully cover nose and mouth during the inspection, though reminded.
Some staff did not ensure their face mask fully covered their nose and mouth. The clinical lead reminded staff about following PPE guidance. Per 2022 inspection.
AI Generated
Last inspected: January 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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